4 LANDLORDS
How we help landlords & social housing providers
2 Way Tenancy Solutions CIC has a proven track record of supporting vulnerable tenants in crisis, individuals who have become disengaged from their landlord and have fallen behind or stopped paying rent altogether.
These situations are often complex. Every tenant has a different reason for not engaging, and while housing providers often have support systems in place, tenants sometimes need independent, flexible support that meets them where they are.
A Personalised, Practical Approach
As an independent organisation, we offer a tailored and non-judgemental approach to help tenants regain stability. We focus on resolving the immediate crisis while addressing the underlying causes whether financial, emotional, or practical.
Our interventions are built around the individual, not the system. We work closely with tenants to:
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Understand their unique barriers
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Rebuild communication with their landlord
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Develop manageable plans to address rent arrears
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Improve their financial capability
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Strengthen life skills and employment readiness
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Raise awareness of tenancy rights and responsibilities
Proven Experience with Housing Providers
We have successfully partnered with major social housing providers including:
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Gateshead Council
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Home Group
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South Tyneside Homes
Through these partnerships, we've worked with hundreds of tenants, delivering outcomes that reduce evictions, prevent homelessness, and rebuild lives.
Private Landlords
Avoid costly eviction processes with 2 Way Tenancy Solutions. We help private landlords protect their investment by working directly with tenants who are struggling with rent or arrears, creating affordable payment plans that suit both parties. Through three sessions, we identify the causes of non-payment, set up direct debit or housing allowance payments, and help tenants access support like Discretionary Housing Payments. This approach reduces arrears, prevents homelessness, and can save landlords up to £4,500 per tenant in avoided legal, rent, and void costs.
Building Confidence and Community
Our goal is not only to help tenants maintain their tenancies but also to empower them for the long term. By focusing on confidence-building, financial resilience, and life skills, we support individuals to move forward with stability and purpose contributing to stronger, more cohesive communities.
A Case Study: Mary
Mary was referred to our service as she was at risk of homelessness. Her case had been to court already and any default on her court order would lead to application to a warrant of eviction. She had failed to keep up with the court order and her landlord had applied for an eviction and the date set as her rent arrears where about £3000.
We carried out our needs assessment and found out that she was under occupying the property by a bedroom and was therefore subject to bedroom tax. She suffered from severe depression following an attack on her. She had no benefits in payment as she was struggling to go out. Her housing benefits payments had stopped when her employment and support allowance was terminated and she had failed to apply for anything to replace this. Mary had a 10 years old daughter which meant she was receiving her child tax credits and child benefits and this is what they were living on. They were living on the breadline sometimes having to choose between paying their bills, heating and food.
We worked with Mary and she applied for employment and support allowance. She was supported to apply for housing benefits and a request for backdated discretionary payment was made. An application to suspend the warrant of eviction was made. Help to clear her rent arrears was accessed and a grant of £3000 was raised which meant these were fully cleared and she could register for re-housing so that she could downsize to a smaller property. She reengaged with health services for her health.
She is currently receiving monthly allowances to help her financially through a trade charity. She has now settled and is focused on getting better and looking for a new home so that they can start afresh with her family. Our 3-monthly review showed that her account was in credit by £90.00, has maintained her rent payments.
Our services include:
2 Way Tenancy Social Housing
2 Way Tenancy 10 Session Financial Capability Programme:
Following referral, our service will provide an initial needs and risk assessment with each tenant. We will then provide a programme, bespoke to the tenant, prioritising what needs to be tackled first. The programme prioritises the tenants need and provides several ways to help the tenant manage their own finance; reduce rent arrears or avoid eviction; understand budgeting and benefits etc.
2 Way Tenancy Financial Capability/Managing money Workshops:
Establish quarterly community-based workshops for new and existing tenants of social housing providers to inform them of welfare change (including Universal Credit), preventing eviction and establishing payment methods and understanding financial capability. This is a potential preventative measure and assists tenants in gaining an understanding of managing finance and ensuring payment of rent.
2 Way Tenancy 3 Session Homeless Prevention Intervention:
Following referral, our service will provide an initial needs and risk assessment with each tenant. We will then provide an intensive programme, bespoke to the tenant, prioritising 3 key areas; rent arrears, eviction and payment plan. This is essentially for tenants that need quick, prompt support to understand the situation and be given an opportunity to make responsive steps to avoid eviction and ensure suitable payments are made to clear rent arrears.
2 Way Tenancy Pre-Tenancy Skills Workshops:
Deliver workshops to potential and existing tenants who are looking to set up a new home. For those already in tenancies – support them to maintain and sustain their tenancies. 2 Way Tenancy Solutions offer flexible solutions and the delivery methods above are adjusted to the tenants need, identified with an initial needs and risk assessment.
How we can help social housing providers:
2 Way Tenancy Solutions has a track record in assisting social landlords and its tenants in avoiding evictions and re-paying rent arrears that is a suitable solution for all parties. We have helped social housing providers to:
Save money: 2 Way Tenancy Solutions have a track record in reducing tenancy evictions (homelessness), which can cost a housing provider up to £3000 for each eviction, reduce void costs and loss of rental income and reduce re-letting administration costs.
Support Social Housing Providers Management and Staff: 2 Way Tenancy Solutions provide an outsourced service that has a track record of engaging with tenants in a productive way and reducing homelessness. This takes the strain and stress of having to deal with tenants that are difficult to engage with to deal with rent arrears or eviction. We can help Social Housing providers to maintain their tenancy targets and customer satisfaction ratings.
Maintain social cohesion: 2 Way Tenancy Solutions, by providing solutions to tenants to reduce rent arrears and increasing financial capability, can assist in maintaining cohesive communities by reducing evictions. Evictions lead to empty stock, which can attract vandalism and anti-social behaviour; empty stock may also lead to hard to let areas and reduces regeneration and community cohesion. 2 Way Tenancy Solutions have a track record of engaging with those “threatened with homelessness” at crisis point and often engage with vulnerable members of the society such as care leavers, ex-service personnel, parents with children that feel threatened by social services intervention, those with drug and/or alcohol issues and those with mental health issues.
Homeless reduction: 2 Way Tenancy has developed a track record in homelessness reduction through their tenancy and financial capability programmes, with tenants who could have faced evictions seeing their tenancies converting from introductory to secure, starter tenancies to assured tenancies and those threatened with homelessness and/or being served Section 21 Notices keeping their tenancies and homes. With the introduction of the Homeless Reduction Act 2017, Local Housing Authorities are required to offer more support to tenants that are threatened with homelessness. 2 Way Tenancy Solutions can assist LHA by providing a crisis service to engage with tenants that are hard to reach.
Needing help? Contact us
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