Being granted leave to remain is a major positive turning point, but it can also bring significant uncertainty. Refugees may need to leave asylum accommodation quickly and suddenly navigate housing, benefits, bills and unfamiliar systems independently.

Without the right support, this transition can lead to homelessness, financial hardship, insecure accommodation and exploitation.

At 2 Way Tenancy Solutions CIC, we help refugees and people newly granted status move from uncertainty towards a secure home, financial stability and greater independence.

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We receive referrals from Jobcentre Plus, local authority Housing Options and Refugee and Resettlement services, as well as voluntary and community organisations.

Our support is practical and tailored to the individual. We help people to:

• navigate Housing Options and homelessness applications;

• access appropriate housing and welfare benefits;

• understand their housing rights and responsibilities;

• manage bills, budgeting and priority debts;

• understand and sustain a new tenancy; and

• build the confidence to navigate services independently.

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Through our Home Ready Tenancy Programme, support continues after accommodation is secured. We help people understand rent, Council Tax, utilities, household budgeting, tenancy responsibilities and the practicalities of maintaining a home.

This longer-term approach helps prevent rent arrears, financial crisis, tenancy breakdown and repeat homelessness.

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Why Our Approach Works

2 Way Tenancy Solutions is refugee-led and shaped by lived experience.

Our founder experienced housing insecurity after leaving the asylum system more than 20 years ago. That experience continues to influence how we work today. We understand that language, cultural differences, trauma and unfamiliarity with UK systems can create additional barriers. Our support is therefore culturally informed, trauma-informed and person-centred, with multilingual staff and interpreting or translation available where needed.

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We work alongside people rather than simply doing things for them, recognising their existing strengths, resilience, skills and aspirations and building their confidence to manage independently.

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Our approach connects each stage of the journey from early referral → homelessness prevention → secure accommodation → tenancy preparation → tenancy sustainment → greater independence

For us, homelessness prevention is not simply about finding someone a property. It is about giving people the knowledge, confidence and ongoing support to turn that property into a safe and sustainable home.